A customer support improve for HBCUs — science weblog

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Alabama State College is buying and selling in its low-tech motorbike for a shiny new Cadillac. And Freddie Williams, Jr., the assistant vice chairman of admissions and recruitment, could be very enthusiastic about it. 

The Cadillac, in Williams’s metaphor, is new software program that can change how the college communicates with and retains monitor of scholars. It’s known as a Buyer Relationship Administration system and is similar expertise that sends a reminder textual content or electronic mail if an internet shopper leaves one thing of their cart with out shopping for it. 

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